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  • Schedule At Glance   ( 1 Article )
    WEDNESDAY, JUNE 23

    7:30 a.m. - 8:30 a.m.     Continental Breakfast

    8:00 a.m. - 8:30 a.m.     Introductions

    8:30 a.m. - 10:00 a.m.   RETAIL LANDSCAPE REDEFINED

    Speaker: Al Meyers, Retail Forward

    The economic shocks of the past two years have created new marketplace realities retailers must understand and respond to now. In this essential session, you will learn the fundamentals of the post-recession retail landscape and their implications for suppliers and retailers, including:

    • Who - new roles for Boomers, Gen X, Gen Y and Millenials in the recovery.
    • What - new reasons for purchasing and new success requirements for products and services.
    • Why - behaviors and attitudes that will survive the recession and underpin new shopping norms.
    • Where - changes in shopping patterns and emerging competitive dynamics for mall-based retailers, off-mall superstores and multi-channel providers.

    10:00 a.m. - 10:30 a.m.    Refreshment Break

    10:30 a.m. - 12:00 Noon   TALK BACK. DISCUSSION AND Q&A WITH AL MEYERS

    So things have changed. What does that really mean to you? Explore opportunities and talk about how the new retail landscape impacts florists during this powerful, give-and-take discussion. 

    12:00 Noon - 1:00 p.m.    Lunch and Brainstorming

    Continue your conversations with fellow retailers and build on the morning's ideas over lunch.

    1:00 p.m. - 2:30 p.m.    CAPTURING THE GEN Y CONSUMER

    Speakers: Kate Penn, SAF Floral Management magazine and Jenni Sparks, SAF Consumer Marketing

    Flowers are ageless, but marketing them is not. Today's 20-somethings think about and buy flowers very differently than their parents and grandparents. If you want to reach them, you have to think differently too. Learn how to target merchandising, messaging, media and design to appeal to this younger generation. Explore results from SAF's Generations of Flowers Study and learn what other retailers are doing to connect with Gen Y customers.

    2:30 p.m. - 3:00 p.m.    Refreshment Break

    3:00 p.m. - 4:30 p.m.    GENERATING THE NEW ROI — RETURN ON INVOLVEMENT

    Retail Panelists: Art Conforti, Beneva  Flowers & Gifts; Robbin Yelverton, AIFD, PFCI, Blumz by...JR Designs; and Kris Wittenauer, Diehl Florist, Inc.

    More than ever before, engaging your customers - getting them actively involved with your business - is a critical element of success today. But how do you make it happen and how do you generate a return on that involvement? Learn how to use loyalty programs, social networking, couponing and more to engage and captivate your customers.  Find out what others are doing to build powerful, long-term relationships with consumers - profitably!

    4:30 p.m. - 5:00 p.m.    Drawing Conclusions

    Share the day's best "take-aways" with your peers and talk about how you might put them to use.

    6:00 p.m. - 9:00 p.m.    Networking Reception and Dinnerhortica insurance and employee benefits logo

    Sponsor: Hortica Insurance and Employee Benefits

    Take time to relax, make friends and enjoy a delightful dinner.

    THURSDAY JUNE 24

    7:30 a.m. - 8:30 a.m.     Continental Breakfast

    Wake up and smell the coffee! Two more eye-opening sessions await you after breakfast.

    8:30 a.m. - 10:00 a.m.   ATTRACTING AND KEEPING CUSTOMERS FOR YOUR ONLINE SHOP

    Speaker: Renato Sogueco, SAF Chief Information Officer

    Your salespeople are the heartbeat of your shop as they interact with customers every day. But does your online store have a pulse?  Your ability to drive customers to your online store, get them to buy and come back for more, will determine your success in the post-recession climate. Learn how to make it happen. 

    10:00 a.m. - 10:30 a.m.    Refreshment Break

    10:30 a.m. - 12:00 Noon   HANDS ON ONLINE WORKSHOP

    You've heard about key trends. You know more about generational attitudes.  You've talked strategy, and objectives and purpose.  Now it's time to get your hands dirty and actually do some work.  Bring your laptop and get hands on experience with SEO, Google Analytics, setting up a blog, social networking site, or loyalty program. Learn what works and what doesn't as you share ideas you can put to use back at your business.

     

  • Meet the Speakers   ( 1 Article )

    ameyersAl Meyers, Senior Vice President, Retail Forward, Inc.

    For 30 years, nationally-known retail and brand strategist Al Meyers has helped retailers  including Hallmark Cards, Kirkland Stores, Radio shack, Wal-Mart and Zales — develop and improve market position, customer focus, competitive appeals and merchandising. Companies such as General Mills, Kodak, Nokia, Pepsi-Cola and Sara Lee have used his expertise in marketing, branding, retail distribution, shopper insights, categbory management and new product introduction.  Part of Kantar Retail, the world's leading retail insights and consulting business, Retail Forward focuses exclusively on retailers, their customers and suppliers.

    robbinyel100wideRobbin Yelverton, AIFD, MCF, PFCI, Vice President, Blumz...by JR Designs

    A Michigan Floral Association Retailer of the Year, Robbin Yelverton is co-owner of Blumz...by JR Designs in metropolitan Detroit. He leads the company’s design and its wedding and event sales and makes Blumz top of mind among Detroiters via  a vibrant Facebook and Twitter presence. A former AIFD board member, Yelverton has a Masters of Science in Ornamental Horticulture from Mississippi State University.

    arthurconforti100wideArt Conforti, President, Beneva Flowers & Gifts

    Raised in the flower business, Art Conforti has spent most of his life retailing flowers andknows quality and marketing go hand in hand.  “A great design lacking marketing is as ineffective as a great marketing plan for inferior product,” says the Sarasota, Fla., florist. "We have the most unique industry in the world, and we need to recognize our strengths and build on them.”

    wittenauer_headshot100x125Kris Wittenauer, Vice President, Diehl Florist, Inc.
    A third-generation florist, Kris Wittenauer and husband Jerry have owned her family’s business in Waterloo, Ill, since1983. She has a passion for establishing and growing relationships with customers and believes that surviving tough times requires “getting out on to the sales floor  or the phones or the internet and sharing the wonderful reasons to buy flowers — from us.” The approach must be working: Diehl recently built a new floral shop and greenhouses to accommodate its growth.

    Kate Penn, Vice President of Publishing and Communications; Floral Management Editor-in-Chief, Society of American Florists

    Finding and providing the vital information florists need to be successful has been Kate Penn's mission for more than 20 years. She has reported on every aspect of floral shop management and shared the best ideas of leading-edge thinkers on topics ranging from marketing, promotions and customer relations to design, staffing and ROI. Kate has brought fresh insight to audiences at major events  audiences around the country including the AIFD Symposium, Dallas Market Center, SAF's annual convention and regional industry gatherings.

    renatoheadshot100x102Renato Sogueco, Chief Information Officer, Society of American Florists

    Helping florists reach customers in exciting new ways is Renato Sogueco’s passion. A communication technology expert  with a talent for translating “geek speak” into plain English, he is a popular trainer at SAF conventions and other conferences. He also authors the acclaimed Plugged-In technology column for Floral Management and guides florists with practical advice about how to create and sustain an effective online presence. Renato continuously explores new technologies relevant to the floral industry.

    sparks125x120Jennifer Sparks, Vice President Marketing, Society of American Florists

    Corporate communications and public relations expert Jenni Sparks has directed the planning and development of SAF's national consumer marketing programs since 1991. She manages SAF's Nationwide Fund for Public Relations, oversees the association's consumer and industry research programs — including the recent Generations of Flowers Study — and represents the industry to the consumer media. Jenni also conducts SAF's lauded Media Boot Camp workshops for floral business owners and oversees the industry's response to negative publicity.

     

    Read about the speakers' sessions >