Home Commentary Capturing Customers "Same old...same old" doesn't cut it
"Same old...same old" doesn't cut it PDF Print E-mail
Commentary - Capturing Customers
Wednesday, 30 June 2010 18:22

In his June 30 newsletter, attendee Bill Schodowski of Delaware Valley Floral Group had this to say about SAF Growth Solutions: 

On Tuesday night I flew into Dallas for the inaugural SAF Growth Solutions Conference before the start of the Dallas market.  SAF put together a "jam packed" 36 hour program that had all of the attendees begging for more.  It's difficult for me to talk about about what was best....because it was a solid day and a half program from beginning to end.

They kicked it off with a presentation by Al Meyers from Retail Forward on "Retail Landscape Redefined" that properly set the table.  SAF's Kate Penn and Jenni Sparks spoke on "Capturing the Generation Y Consumer".  My personal favorite was a panel on Wednesday "Generating the New ROI: Return on Involvement with Art Conforti, Kris Wittenauer and Robbin Yelverton.  After a million years in the industry...I still enjoy the opportunity to hear successful florists discuss and advance their "best practices".  Three different points of view....three successful strategies...one enjoyable, educational, informative program.  Here are a few photos taken during the conference.

Thursday morning program by SAF's Renato Sogueco was a "hands on" exercise entitled "Attracting and Keeping Customers for your On Line Shop".  If you were there in Dallas...you know how great this activity was.  If you weren't...you should have been.  As our industry matures...there are too few opportunities to network and deal with industry issues in a group setting.  Kudos to SAF on a FANTASTIC program.  I surely hope that there will be more in the future.

To those that say "I can't afford to attend".  My response is..."You can't afford NOT to".  We are dealing with critical issues in our industry.  "Same old...same old" doesn't get the job done anymore.  When Jim Collins wrote his "Good To Great" book in 2001, he listed Circuit City as one of his 11 deemed "Great" companies...because it was.  In 2010 Circuit City no longer exists.  Anybody that is currently resting on previously won laurels had better get out of the way before they get trampled by the "new, informed and hungry".  Like I said..."same old, same old" doesn't cut it anymore.